The best way to reach us about anything to do with AlbertaPiano.com is the form below. We read every message and respond, usually within a couple of business days.
What to write about
A quick guide to which topics get the fastest useful reply, and what to include so we can help:
You’re a parent trying to reach a specific teacher
Contact the teacher directly, using the phone number on their listing page. We don’t sit between you and the teacher, so reaching them directly is much faster than going through us.
If you can’t find the teacher you’re looking for, or their listing has no way to reach them, send us a message and we’ll help.
You’re a piano teacher in Alberta who wants to be listed
The full process is on the for teachers page, including what a listing includes and what we ask of you. When you’re ready, start your application — Linda will reach out within a few days to schedule the pre-launch conversation.
If you have questions before applying, send us a message with “Teacher inquiry —” in the subject and we’ll answer them.
You want to leave a review
Reviews go on the teacher’s listing page — look for the “Reviews” tab and the “Leave a review” link. Every review goes through moderation (see the review policy) and appears once it’s approved.
If a review you submitted was held or rejected and you think we got it wrong, send us a message with “Review appeal —” in the subject.
You need to correct or remove something
Common things: a credential on a teacher’s listing that’s out of date, an inquiry sent through the wrong form, a review with a factual error, a privacy request.
Send us a message with a subject line that names the issue clearly (e.g. “Correction — ARMTA membership year”). Include the URL of the page or listing involved. We’ll reply and complete the fix within a week for most requests, longer for anything that needs Linda to verify or re-vet a credential.
You’re a journalist, researcher, or association contact
Send us a message with “Media —” or “Research —” in the subject line. We’re happy to talk about the site, how the JV is set up, aggregate data on Alberta’s piano-teaching landscape, or anything else that helps people understand the space better. Spencer usually handles these directly.
Something’s technically broken
A page that won’t load, a form that won’t submit, a search that returns weird results. Send us a message with the URL, roughly what you tried to do, and (if you can) the browser and device you were on. Spencer handles these and may ask for a screenshot when he replies.
Who reads what
- Linda — teacher applications, credential verification questions, review moderation, editorial content, association partnerships (ARMTA, RCM examiner questions, etc.).
- Spencer — technical issues, privacy requests, media/research inquiries, anything about how the site itself works.
Both of us see every message. Whichever of us picks up your message will loop the other in if they’re the right person to answer — you don’t need to guess.
Response time
We aim to reply to every message from a real person within two business days. Applications and review moderation can take longer if we’re catching up after a busy week; anything urgent (a listing showing wrong contact info, a review that’s about a real safety concern) jumps the queue.
If a week has passed and you haven’t heard from us, please send it again. Occasionally a reply ends up in a spam folder, so it’s worth checking there too.
Where we’re based
Spencer works out of Alberta; Linda works out of Manitoba. There’s no walk-in office to visit — the site is run remotely between the two of us. We reply by email and can set up a phone or video call if the topic needs one.
Related reading: For teachers — how to list · How we vet teachers · About Palliser Music